Pez.AI Expert is a question answering chatbot that answers questions from your customers or employees. Expert learns answers on the fly by asking your Subject Matter Experts whenever it needs help.
Reclaim lost time for automated knowledge sharing with your customers or employees
Let’s face it: documentation is rarely complete nor up to date. Even when it’s there we don’t read it. We’d rather ask a question and get an answer than search for that information ourselves. With Expert, everyone can get answers quickly without chasing down or following up. And those giving answers never have to answer the same question twice.
Everyone saves time with Expert
Never look for information again
It’s a drag looking for information. We waste 20% of our workweek searching for information or tracking down the right person to answer our questions. What if we had a trusted expert that could answer all our questions? Pez.AI Expert answers your questions. If it doesn’t know the answer, it does the legwork to find the answer for you.
Never answer the same question twice
We all want to be helpful. But answering the same question over and over is a real drag. It also distracts and prevents us from more valuable work. Expert remembers your answers to previous questions saving you your time and sanity. It only pulls you in when it gets a new question.
No upfront training needed
All AI needs data to learn. In most cases, you have to train your bot, which is a significant investment. With Expert, training happens naturally and continuously, with every question answered. That means no worrying about intents, slots, or any other mumbo jumbo. You save time with Expert from day one.
Use Expert throughout your business
Your customers want personalized service. They would rather ask a question than search product documentation. Expert gives each customer immediate, personalized attention. Only get involved when an issue is escalated and needs human judgment.
Engineers and developers are expected to remember so much. But it’s hard to keep it all in your head. And when you don’t know, it’s easier to ask a colleague than search for documentation. With Expert, you can ask as much as you want, and it will cheerfully find you the command or document you’re looking for.
With staffing ratios of 1 HR professional to 100 employees, HR staff are strapped for time. With Expert on call, all the easy questions can be automated away. HR associates reclaim lost time to focus on more challenging issues or strategic work.
Many IT problems are easy to solve with documented solutions. Yet the IT Helpdesk must field these questions regardless. Expert can take on all Level 1 support, freeing up human staff for more challenging issues.