What are Pre-Chat Forms?

Pre-chat form is a form that requires input from the end-user and captures details such as ‘Name,’ ‘Phone,’ ‘E-mail,’ and ‘Question’ prior conversing with the bot. This is particularly useful when capturing leads or having the means to identify the particular end-user. You have the option to include or remove this feature upon customizing your bot.

 

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October 15, 2018 Joanie Ipili support

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